These Terms of Service and any terms expressly incorporated herein
(the “Terms”) govern the access to and use of all parts of the
website and mobile application branded as PREMIAX and referring to
the domain https://www.premiax.com (the “Website”, “App”) and all
documents, data, materials or other information made available on
Your access to and use of the Website and/or App is conditioned on
your acceptance of and compliance with these Terms. These Terms
apply to all visitors, users, Clients and others who access or use
the Website and/ or App.These Terms contain the entirety of the
applicable; any conflicting or departing terms shall not be
applicable, unless We expressly confirm the applicability.
By clicking the “Sign up” button or by accessing or using the
Website and/ or App, you implicitly acknowledge and agree to be
Website and/ or App at the time of each use. If you do not agree to
and/ or App.
These Terms may be made available in several languages; all versions
are legally binding, but in the event of inconsistency between the
English version and a translated version, the English version
We cannot guarantee that Our Services will always meet your demands.
As We grow, We will likely add new services, change certain features
and drop old features. However, We truly hope You will always be
satisfied with Us and Services We provide to You.
Last updated: November 24th, 2022.
- GENERAL PROVISIONS
- REGISTRATION FOR A PREMIAX ACCOUNT
- SERVICES ACCESS
- CLIENT OBLIGATIONS
- LINKS TO OTHER WEB SITES
- RISK DISCLOSURE
- CANCELING YOUR ACCOUNT
- ACCOUNT SUSPENSION AND CLOSURE
- GENERAL PROVISIONS & APPLICABLE LAW
- CONTACT US
1.1. Capitalized terms not otherwise defined in these Terms will
have the following meaning:
an account on the Platform opened and held in the name of a
Client and maintained by PREMIAX.
all the natural or legal persons who have registered on
“PREMIAX’s Terms of Services”,
PREMIAX’s Terms of Services for the Clients available
on the Website and/ or App and as may be amended from time
“Us” or “Our”
is a FinTech organisation, developed by the Fripro OÜ
company, which is based in Estonia – Parda 10/12,
Tallinn, 10151, Estonia, with a registration No: 14370373.
provides different types of Services to PREMIAX end Clients.
Through the confirmation of the present Terms, the Client
Collaboration Partner, without prejudice that any of these
may require additional consent or validation necessary for
the part of the Service they are in charge. Collaboration
Partners may restrict their services to Clients who do not
comply with Collaboration Partner’s risk appetite. All
services regulated as e - money and/or payments services are
exclusively provided by the Collaboration Provider (and
never by PREMIAX). Please find Our Collaboration Partner
list below in this document.
in account for both crypto and fiat currencies which hold
inter-exchangeable value and are operated within Our system.
These funds can be digitally deposited, withdrawn,
transferred, and stored.
Regulation (EU) 2016/679 of the European Parliament and of
the Council of 27 April 2016 on the protection of natural
persons with regard to the processing of personal data and
on the free movement of such data and repealing Directive
95/46/EC (General Data Protection Regulation) (Text with EEA
relevance), OJ L 119, 4.5.2016. If your country of residence
is based within the European Economic Area
(“EEA”) and the GDPR applies to
Our processing of your personal data (within the meaning of
GDPR), your representative within the EEA for the purposes
of the GDPR is Fripro OÜ. If your Country of Residence
is outside of the EEA, provisions related to the GDPR shall
not apply to your use of the Services.
a publicly accessible internet-based information system
which is branded as ‘PREMIAX’,
available via the Website and/ or App and operated or
managed by Fripro OÜ.
connecting the Clients to technological tools through the
use of the Platform by PREMIAX providing the Collaboration
Partner services which enable (i) e-banking, (ii) exchange,
(iii) crypto-wallets, (iv) payment cards (both virtual
and physical), (v) token staking and (vi) Marketplace in a
a storage which is used to store, send, and receive
cryptocurrencies digitally and securely. PREMIAX has a
multi-currency wallet allowing Our Clients to receive
different types of cryptocurrencies supported by the
PREMIAX. The Wallet holds one or more public addresses that
act as cryptocurrency account numbers and can be used to
receive that particular asset. Blockchain is a linear chain
of multiple linked blocks which are cryptographically
secured. Each block contains, among other things, a list of
recent transactions and a reference to the block which came
immediately before it.
the website branded as PREMIAX and refers to the domain
2. GENERAL PROVISIONS
2.1. The use of the Website App and its content is
voluntary and falls under the responsibility of the Client.
2.2. The Services are intended solely for users
who are at least 18 years old or of legal age in their respective
country, if higher, and who satisfy the criteria described in these
Terms. The Client must represent and warrant that he/she: (i) as an
individual, legal person, or other organisation, have full legal
capacity and sufficient authorizations to enter into these Terms;
(ii) have not been previously suspended or removed from using Our
Services; (iii) are not located in, or a citizen or resident of the
United States; (iv) is not a legal or natural person with US
citizenship, domicile or tax liability in the USA or according to
the sanction lists of OFAC, the United Nations, the European Union,
the United Kingdom, Austria, Switzerland, Liechtenstein or other
sanction lists and (v) is not a Politically Exposed Person (PEP).
2.3. Some Services may not be available in certain
jurisdictions or regions or to certain users. We reserve the right
to change, modify or impose additional restrictions at Our
discretion at any time.
2.4. As long as You agree to and comply with these
Terms, We guarantee You the personal, non-exclusive,
non-transferable, non-sublicensable and limited right to enter and
use the Platform and the Services.
2.5. You are the only person authorised to use
your Account and the Services and You may not share your Account
credentials with any other person.
2.6. Withdrawal of funds from the PREMIAX Platform
is permissible only to Your personal bank account and/or personal
crypto wallet. The Platform does not allow any outgoing transactions
to third parties.
2.7. PREMIAX Platform does not accept deposits
(incoming transactions) from any third parties. Joint accounts are
an exception in this case.
3. REGISTRATION FOR A PREMIAX ACCOUNT
3.1. All users must apply for a PREMIAX Account
before using PREMIAX Services.
3.2. When You register a PREMIAX Account, You must
provide your real name, birthdate, country, mobile number, email
and other Platform rules. Please use the letters of the Latin
alphabet in the sections where We ask you to fill in requested
3.3. From time to time, We may be required to
request further information regarding your transactions in order to
comply with applicable law and regulation. Failure to provide such
information in a timely fashion may result in the suspension of your
ability to use the Services (until you provide such information) or
the closure of your Account.
3.4. You represent and warrant that any and all
information provided to Us pursuant to the registration process or
otherwise is true, accurate and not misleading in any respect. If
any such information changes, it is your obligation to timely update
such information as soon as possible to maintain the integrity and
accuracy of the information.
3.5. If there are any grounds for believing that
any of the information You provided is incorrect, false, outdated or
incomplete, PREMIAX reserves the right to send You a notice to
demand correction, directly delete the relevant information, and, as
the case may be, terminate all or part of PREMIAX Services provided
to You. If We are unable to reach You with the contact information
You provided, You shall be fully liable for any loss or expense
caused to PREMIAX during your use of PREMIAX Services.
3.6. You also acknowledge and agree that your
personal information may be disclosed to credit bureaus and agencies
for fraud prevention or financial crime prevention, which may
respond to Our investigations in full.
3.7. For Our compliance purposes and in order to
provide the Services to You, You hereby authorise Us to, directly or
through a Collaboration Partner, obtain, verify, and record
information and documentation that helps Us to verify your identity
and personal Account information.
3.8. You must also keep your login data secret and
take all reasonable precautions to protect the login data from
unauthorised access. We reserve the right to change your login data
or close your account, if We discover that your account has been
used by an unauthorised party.
4. SERVICES ACCESS
4.1. Access to the Services is granted through Our
Website or Our App. Your use of the App remains at all times subject
to the terms of conditions and privacy policies of the relevant app
store from which You downloaded it, for example the Google Play or
the Apple App Store. To the extent that there is a conflict between
those terms and conditions and these Terms and Conditions, these
4.2. Certain Services or parts of the Platform may
policies of Our Collaboration Partner’s. We strongly advise
You to read the terms and conditions and privacy policies before
applying for the Services. Please find Our Collaboration Partner
list below in this document.
4.3. We reserve the right to change, suspend, or
discontinue any aspect of the Services at any time and in any
jurisdiction, including hours of operation or availability of any
feature, without liability. This will make changes to these Terms
4.4. We may decline to process any order and may
limit or suspend your use of one or more Services at any time, in
our sole discretion. Suspension of your use of any of the Services
will not affect your rights and obligations pursuant to these Terms.
We may, in Our sole discretion, decline to process orders if (i) We
believe the transaction is suspicious; (ii) the transaction may
involve fraud or misconduct; (iii) it violates applicable laws; or
(vi) it violates the terms of these Terms. Where permitted by law,
We will notify you by the end of the business day if We have
suspended processing your orders and, if possible, provide Our
reasons for doing so and anything You can do to correct any errors
leading to the stoppage.
4.5. You must not access without authority,
penetrate, interfere with, damage or disrupt (or attempt to do any
of the same) any part of the Services or its security measures, any
servers, other equipment or networks connected to the Services or on
which it is stored or any software used in the provision of the
Services, including in each case by transmitting any worms, computer
viruses, malware, logic bombs, Trojan horses, spyware, harmful
components or any other software, code or data of a corrupt,
destructive, malicious or disruptive nature (the “Viruses”). You also agree to take steps to ensure that the hardware
and software that you employ to access the Services does not
introduce any form of computer Viruses or similar item into the
Service and agree to indemnify Us for any loss that it may suffer as
a result of such introduction.
4.6. You agree to pay PREMIAX the fees specified in
PREMIAX may, in its discretion, update the fees at any time. Any
updated fees will apply to any sales or other transactions that
occur following the effective date of the updated fees. You
authorise PREMIAX to deduct from your account any applicable fees
that you owe under these Terms.
5. CLIENT OBLIGATIONS
5.1. When using the Website, You must comply with
the applicable laws. You must not:
5.1.1. attack Our network security, in particular
by uploading or attaching files that are infected with viruses or
other harmful components capable of impairing the operation of
another user's device;
5.1.2. impair or in any way attempt to impair
other users' access to or use of the Website or the Services (e.g.,
by generating, whether manually or by automated means, an unusually
high number of accesses);
5.1.3. harvest or otherwise collect information
about users, including email addresses, without their consent;
5.1.4. post false, inaccurate, misleading,
defamatory, unlawful, harassing, libellous, privacy-invading,
abusive, threatening, harmful, vulgar, obscene, or otherwise
objectionable content on Our Website or through/on Our Services or
commercialise any Our services, application, or any information or
software associated with them;
5.1.5. use, copy, reproduce, modify, translate,
publish, broadcast, transmit, distribute, perform, upload, display,
license, sell or otherwise exploit for any purpose any content of
the Website not owned by you in a way that violates someone
else’s (including Ours) rights;
5.1.6. commercialise any Our Services,
application, or any information or software associated with them.
5.2 We reserve the right to settle any damages
caused due to the breach of these Terms from the funds stored in
6. LINKS TO OTHER WEB SITES
6.1. The Platform may contain links to third-party
(including, but not limited to, Collaboration Partner) websites or
services that are not owned or controlled by Us. These links are
provided solely as a convenience to you.
6.2. We have no control over, and We assume no
responsibility for, the information, content, privacy policies, or
practices of any third-party websites or services. You further
acknowledge and agree that We shall not be responsible or liable,
directly or indirectly, for any damage or loss caused or alleged to
be caused by or in connection with use of or reliance on any such
information, content, goods or services available on or through any
such websites or services.
6.3. We do not assume any liability for the content
of any referenced or linked off-site page and are not liable for
that content. The risk of injury rests entirely with You. Links from
the Platform to other websites do not constitute an endorsement, a
recommendation or an approval from Us. It is your responsibility to
evaluate the content and usefulness of information obtained from
7.1. There is a risk that We may be temporarily or
permanently not able to provide access to the Platform and thus also
to the Services. The Platform is provided “as is” and “as
available”. We and our Collaboration Partner’s, expressly disclaim
all representations or warranties of any kind, whether express,
implied, statutory or otherwise about the Platform and Services,
including, without limitation, any implied warranties of
merchantability, fitness for a particular purpose, non-infringement
or course of performance.
7.2. PREMIAX do not warrant that (i) the Platform
will function uninterrupted, secure or available at any particular
time or location, or will be error-free or free of harmful
components; (ii) any errors or defects will be corrected; (iii) the
Platform is free of viruses or other harmful components; (iv) any
content and data, including your data, will be secure or not
otherwise lost or damaged; (v) the results that may be obtained from
the use of the Services will be accurate or reliable; or (vi) the
results of using the Platform will meet your requirements or
8. RISK DISCLOSURE
8.1 By accessing or using any PREMIAX Services You
are voluntarily choosing to engage in sophisticated and risky asset
transactions. You are further acknowledging that You are aware of
the many risks associated with the use of these Services and with
engaging in transactions in cryptocurrencies, including, but not
limited to, risks of financial loss, technology glitches (including,
but not limited to, problems with the blockchain technology), and
hacking. We work hard to provide state-of-the-art systems and
security. Nonetheless, certain issues and risks are unavoidable, and
if such issues or problems arise in connection with your use of
PREMIAX Platform, including technical difficulties with depositing
or trading cryptocurrencies, it may take days, weeks, or months to
resolve, and some issues may not be resolved at all. By agreeing to
these Terms, You acknowledge that PREMIAX is not responsible for the
aforementioned risks, and You voluntarily assume and accept such
risks in deciding to engage in cryptocurrency transactions on Our
9.1. In no event shall PREMIAX, its Board Members,
Employees, Collaboration Partner’s or entities of PREMIAX’s group,
be liable for any indirect, incidental, special, consequential or
punitive damages, including without limitation, loss of profits,
data, use, goodwill, or other intangible losses, resulting from (i)
your access to or use of or inability to access or use the Platform;
(ii) any conduct, content of any third party on the Platform; (iii)
any content obtained from the Platform; and (iv) unauthorised
access, use or alteration of your transmissions, content, whether
based on warranty, contract, tort (including negligence) or (v) any
other legal theory, whether or not We have been informed of the
possibility of such damage, and even if a remedy set forth herein is
found to have failed of its essential purpose.
9.2. We endeavour to ensure but cannot guarantee
essentially uninterrupted availability of the Platform and the
Services and error-free transmissions. Access to the Platform or the
Services may also be suspended or restricted from time to time to
allow for repairs and maintenance or the introduction of new
services or tools.
9.3. We are not liable for any damages or
impairments which are the result of an improper or incorrect use of
Our Services by you.
10.1 You agree to fully compensate Us for any and
all claims, civil responsibilities, damages, expenses and costs
(including the costs of our necessary legal defence, e.g. court and
lawyer fees), as well as You allow Us to make any deduction from
your Account, caused by or arising from your use of the Services,
your violation of these Terms or your infringement, or infringement
by any other person of your account (including, but not limited to,
exploitation of the Platform’s software error/glitch).
11. CANCELING YOUR ACCOUNT
11.1. You may cancel your Account at any time. If
you do not use your Account for an extended period and remain
inactive, We reserve the right to cancel your Account and Account
information stored in the Services may be made unavailable. To
cancel your account email
with your primary email address or click on the account closure
button from your profile and make sure all your funds have been
withdrawn to the account that only belongs to You.
11.2. In case there is crypto currency balance that
is too small to be withdrawn (crypto dust) You hereby waive the
ownership or any current or future claims to Your remaining account
balance and agree that this amount becomes the crypto dust.
12. ACCOUNT SUSPENSION AND CLOSURE
12.1. We may, in Our sole and absolute discretion,
without liability to You or any third party, refuse to let You open
an Account, suspend your Account, consolidate Accounts if You have
more than one or terminate your Account or your use of one or more
of the Services. Such actions may be taken as a result of one or
more of a number of factors, including without limitation account
inactivity, failure to respond to customer support requests, failure
to provide positive identification, a court order,
illegal/fraudulent activities or your violation of the Terms. We may
also temporarily suspend access to your Account in the event that a
technical problem causes a system outage or Account errors until the
problem is resolved. We are entitled to take all and any of the
aforementioned actions in regards to your Account for compliance
reasons without the need for providing You with more detailed
explanation thereof than just “for compliance reasons”
in order to prevent the tipping-off risk.
12.2. We will determine, in Our sole and
absolute discretion, whether there has been a breach of these Terms
through your use of the Services. When such a breach has occurred,
We may take such action as We deem appropriate, including all or any
of the following actions:
12.2.1. immediate, temporary or permanent withdrawal of
your right to use the Platform and Services;
12.2.2. issue of a warning to You;
12.2.3. legal proceedings against You for reimbursement
of all costs resulting from the breach;
12.2.4. further legal action against You; and/or
12.2.5. disclosure of such information to law
enforcement authorities as We reasonably feel is necessary.
12.3. The responses described above are not
limited and We may take any other action We reasonably deem
12.4. We reserve the right to restrict or refuse
to permit withdrawals from your Account if (i) your Account has
otherwise been suspended or closed by Us in accordance with these
Terms; (ii) to do so would be prohibited by law or a court order or
We have determined that the assets were obtained fraudulently; or
(iii) You have not undergone the required identity verification
procedure such that your identity has been verified, as indicated by
12.5. Fees paid for upgrade of tier levels or any
other fees paid when using our Services are not refundable nor will
be returned to you if your Account is closed or suspended whether on
your initiative or for any other reason by us. .
12.6. You acknowledge and agree that closure of
your Account may incur additional charges.
12.7. In the event that You or We terminate your
access to the Services, or deactivate or cancel your Account, You
remain liable for all activity conducted with or in connection with
your Account while it was open and for all amounts due.
12.8. We reserve the right to maintain your
account registration and trading information, after You close your
Account, for business and regulatory compliance purposes, for a
period no less than 5 years, subject to applicable laws and
13. GENERAL PROVISIONS & APPLICABLE LAW
13.1. You may not assign, sub-license or otherwise
transfer any of your rights and/or obligations under these Terms to
any third party. You acknowledge that We may assign, sub-license or
otherwise transfer any of your rights and/or obligations under these
Terms to any third party at any time.
13.2. We will have no liability to You for any
failure or delay in performing any of Our obligations under these
Terms to the extent that such failure or delay is caused or
contributed to by You or by an event or circumstance beyond Our
13.3. These Terms (together with the Client
contain the entire agreement and understanding of the Parties
relating to the subject matter of the agreement between us and
supersedes all prior agreements, understandings or arrangements
(both oral and written) relating to the same.
13.4. If any provision of these Terms is found to
be invalid for any reason, the invalidity of that provision will not
affect the remaining provisions of these Terms, which will remain in
full force and effect. You agree to mutually replace the respective
provision by a new legal, valid and enforceable provision which
comes closely to the intent and economic effect of the invalid
provision. This also applies in case of contractual gaps.
13.5. Failure by either You or Us to exercise any
right or remedy under these Terms does not constitute a waiver of
that right or remedy.
13.6. These Terms are governed by and shall be
construed in accordance with the laws of the Republic of
13.7. Any disputes arising in regard to Our
Services shall be governed by the laws of the Republic of Estonia
and the United Kingdom. We are, additionally, entitled to file suit
at Your place of general jurisdiction.
14. CONTACT US
14.1. Any Client who is dissatisfied with Our
Services, has found a deficiency, or identified dishonesty, should
contact Our customer services team via Our email
or ticketing service available from your Account.
14.2. The Customer Support service is available
from Monday to Saturday 4am - 11pm (GMT) and Sunday 6am - 11pm (GMT)
for any questions You may have.
14.3. We will do Our best to resolve your request
as soon as possible, but this may not always be possible.
14.4. We will keep You updated on the progress of
handling your complaint and reply to your reasonable information
requests made in this regard by You without any undue delay.
15.1. We reserve the right, at Our sole discretion
to modify, restrict, refuse, move, remove, disable or discontinue,
entirely or in part, at any time and without prior notice, these
Terms, the Services and content, including Client content, on the
Platform. In all such cases, We will take account of the Clients'
15.2. We will inform Our Clients on all material
amendments to these Terms by publishing the updated version of these
Terms on the Platform.
15.3. You consent to these Terms anew each time
You use the Platform and are bound by them as currently published on
the Website at the time of each use.
16.1. We care about your data protection, its
information on how We will process your personal data when You visit
or use Our Website or contact Us.
Collaboration Partner List
Name of Service provider:
Links to Terms and Conditions:
Exchange & E-wallet
Virtual currency exchange and wallet services are provided
by Fripro OÜ, registered under the laws of Estonian
Republic with registry code 14370373, which based in Parda
street 10-12, Tallinn and who holds the virtual currency
service provider license no FVT000251 issued by the Estonian
Financial Intelligence Unit. The platform’s
functionality is provided by Cratech LTD. Fripro OU
Euro-Wallet is provided by Clear Junction
and crypto-wallet by BitGo
AML Compliance for cryptocurrencies
Risk and Compliance Service
AML/KYC Compliance & Identity Verification
Digital Asset Custody