These Terms of Service and any terms expressly incorporated herein
(the “Terms”) governs access to and use of all parts of the website
and mobile application branded as PREMIAX and referring to the
domain https://www.premiax.com (the “Website”, “App”) and all
documents, data, materials or other information made available on
Your access to and use of the Website and/or App is conditioned on
your acceptance of and compliance with these Terms. These Terms
apply to all visitors, users, Clients and others who access or use
the Website and/ or App.
By clicking the “Sign up” button or by accessing or using the
Website and/ or App, you implicitly acknowledge and agree to be
Website and/ or App at the time of each use. If you do not agree to
and/ or App.
These Terms may be made available in several languages; all versions
are legally binding, but in the event of inconsistency between the
English version and a translated version, the English version
We cannot guarantee that Our Services will always meet your demands.
As We grow, We will likely add new services, change certain features
and drop old features. However, We truly hope You will be always
satisfied with Us and Services We provide to You.
Last updated: April 8th, 2022.
- GENERAL PROVISIONS
- REGISTRATION FOR A PREMIAX ACCOUNT
- SERVICES ACCESS
- CLIENT OBLIGATIONS
- LINKS TO OTHER WEB SITES
- RISK DISCLOSURE
- CANCELING YOUR ACCOUNT
- ACCOUNT SUSPENSION AND CLOSURE
- GENERAL PROVISIONS & APPLICABLE LAW
- CONTACT US
1.1. Capitalized terms not otherwise defined in these Terms will
have the following meaning:
an account on the Platform opened and held in the name of a
Client and maintained by PREMIAX.
all the natural or legal persons that have registered on
“PREMIAX’s Terms of Services”,
PREMIAX’s Terms of Services for the Clients available
on the Website and/ or App and as may be amended from time
“Us” or “Our”
is a FinTech organization, developed by the Fripro OÜ
company, which is based in Estonia – Parda 10/12,
Tallin, 10151, Estonia, with a registration No: 14370373.
permits the PREMIAX to deliver the Services to the Client.
Through the confirmation of the present Terms, the Client
Collaboration Partner, without prejudice that any of these
may require additional consent or validation necessary for
the part of the Service they are in charge. Collaboration
Partners may restrict their services to Client who does not
comply with Collaboration Partner’s risk appetite. All
services regulated as e - money and/or payments
services are exclusively provided by the Collaboration
Provider (and never by PREMIAX). Please find Our
Collaboration Partner list below in this document.
in account for both crypto and fiat currencies that hold
inter-exchangeable value and are operated within Our system.
These funds can be digitally deposited, withdrawn
transferred, and stored.
Regulation (EU) 2016/679 of the European Parliament and of
the Council of 27 April 2016 on the protection of natural
persons with regard to the processing of personal data and
on the free movement of such data and repealing Directive
95/46/EC (General Data Protection Regulation) (Text with EEA
relevance), OJ L 119, 4.5.2016. If your country of residence
is based within the European Economic Area
(“EEA”) and the GDPR applies to
Our processing of your personal data (within the meaning of
GDPR), your representative within the EEA for the purposes
of the GDPR is Fripro OÜ. If your Country of Residence
is outside of the EEA, provisions related to the GDPR shall
not apply to your use of the Services.
a publicly accessible internet-based information system that
is branded as ‘PREMIAX’, available via
the Website and/ or App and operated or managed by Fripro
connecting the Clients to technological tools through the
use of the Platform by PREMIAX providing the Collaboration
Partner services that enable (i) e-banking, (ii) exchange,
(iii) crypto-wallets, (iv) payment cards (both virtual
and physical), (v) token staking and (vi) Marketplace in a
a storage that is used to digitally and securely store,
send, and receive cryptocurrencies. PREMIAX has a
multi-currency wallet allowing Our Clients to receive
different types of cryptocurrencies supported by the
PREMIAX. The Wallet holds one or more public addresses that
act as cryptocurrency account numbers and can be used to
receive that particular asset. Blockchain is a linear chain
of multiple linked blocks that are cryptographically
secured. Each block contains, among other things, a list of
recent transactions and a reference to the block that came
immediately before it.
the website branded as PREMIAX and referring to the domain
2. GENERAL PROVISIONS
2.1. The use of the Website App and its content is
voluntary and falls under the responsibility of the Client.
2.2. The Services are intended solely for users
who are at least 18 years old and who satisfy the criteria described
in these Terms. The Client must represent and warrant that he/she:
(i) as an individual, legal person, or other organisation, have full
legal capacity and sufficient authorizations to enter into these
Terms; (ii) have not been previously suspended or removed from using
Our Services; (iii) are not located in, or a citizen or resident of
the United States; (iv) is not a legal or natural person with US
citizenship, domicile or tax liability in the USA or according to
the sanction lists of OFAC, the United Nations, the European Union,
the United Kingdom, Austria, Switzerland, Liechtenstein or other
sanction lists and (v) is not a Politically Exposed Person (PEP).
2.3. Some Services may not be available in certain
jurisdictions or regions or to certain users. We reserve the right
to change, modify or impose additional restrictions at Our
discretion at any time.
2.4. As long as You agree to and comply with these
Terms, We guarantee You the personal, non-exclusive,
non-transferable, non-sublicensable and limited right to enter and
use the Platform and the Services.
2.5. You are the only person authorized to use
your Account and the Services and You may not share your Account
credentials with any other person.
3. REGISTRATION FOR A PREMIAX ACCOUNT
3.1. All users must apply for a PREMIAX Account
before using PREMIAX Services.
3.2. When You register a PREMIAX Account, You must
provide your real name, birthdate, country, mobile number, email
and other Platform rules.
3.3. From time to time, We may be required to
request further information regarding your transactions in order to
comply with applicable law and regulation. Failure to provide such
information in a timely fashion may result in the suspension of your
ability to use the Services (until you provide such information) or
the closure of your Account.
3.4. You represent and warrant that any and all
information provided to Us pursuant to the registration process or
otherwise is true, accurate and not misleading in any respect. If
any such information changes, it is your obligation to timely update
such information as soon as possible to maintain the integrity and
accuracy of the information.
3.5. If there are any grounds for believing that
any of the information You provided is incorrect, false, outdated or
incomplete, PREMIAX reserves the right to send You a notice to
demand correction, directly delete the relevant information, and, as
the case may be, terminate all or part of PREMIAX Services provided
to You. If We are unable to reach You with the contact information
You provided, You shall be fully liable for any loss or expense
caused to PREMIAX during your use of PREMIAX Services.
3.6. You also acknowledge and agree that your
personal information may be disclosed to credit bureaus and agencies
for fraud prevention or financial crime prevention, which may
respond to Our investigations in full.
3.7. For Our compliance purposes and in order to
provide the Services to You, You hereby authorise Us to, directly or
through a Collaboration Partner, obtain, verify, and record
information and documentation that helps Us to verify your identity
and personal Account information.
4. SERVICES ACCESS
4.1. Access to the Services is granted through Our
Website or Our App. Your use of the App remains at all times subject
to the terms of conditions and privacy policies of the relevant app
store from which You downloaded it, for example the Google Play or
the Apple App Store. To the extent that there is a conflict between
those terms and conditions and these Terms and Conditions, these
4.2. Certain Services or parts of the Platform may
policies of Our Collaboration Partner’s. We strongly advise
You to read the terms and conditions and privacy policies before
applying for the Services. Please find Our Collaboration Partner
list below in this document.
4.3. We reserve the right to change, suspend, or
discontinue any aspect of the Services at any time and in any
jurisdiction, including hours of operation or availability of any
feature, without notice and without liability. We may decline to
process any order and may limit or suspend your use of one or more
Services at any time, in our sole discretion. Suspension of your use
of any of the Services will not affect your rights and obligations
pursuant to these Terms. We may, in Our sole discretion, decline to
process orders if (i) We believe the transaction is suspicious; (ii)
the transaction may involve fraud or misconduct; (iii) it violates
applicable laws; or (vi) it violates the terms of these Terms. Where
permitted by law, We will notify you by the end of the business day
if We have suspended processing your orders and, if possible,
provide Our reasons for doing so and anything You can do to correct
any errors leading to the stoppage.
4.4. You must not access without authority,
penetrate, interfere with, damage or disrupt (or attempt to do any
of the same) any part of the Services or its security measures, any
servers, other equipment or networks connected to the Services or on
which it is stored or any software used in the provision of the
Services, including in each case by transmitting any worms, computer
viruses, malware, logic bombs, Trojan horses, spyware, harmful
components or any other software, code or data of a corrupt,
destructive, malicious or disruptive nature (the “Viruses”). You also agree to take steps to ensure that the hardware
and software that you employ to access the Services does not
introduce any form of computer Viruses or similar item into the
Service and agree to indemnify Us for any loss that it may suffer as
a result of such introduction.
4.5. You agree to pay PREMIAX the fees specified
in the PREMIAX Service Fees schedule. PREMIAX may, in its
discretion, update the fees at any time. Any updated fees will apply
to any sales or other transactions that occur following the
effective date of the updated fees. You authorise PREMIAX to deduct
from your account any applicable fees that you owe under these
5. CLIENT OBLIGATIONS
5.1. When using the Website, You must comply with the applicable
laws. You must not:
5.1.1. attack Our network security, in particular by uploading or
attaching files that are infected with viruses or other harmful
components capable of impairing the operation of another user's
5.1.2. impair or in any way attempt to impair other users' access to
or use of the Website or the Services (e.g., by generating, whether
manually or by automated means, an unusually high number of
5.1.3. harvest or otherwise collect information about users,
including email addresses, without their consent;
5.1.4. post false, inaccurate, misleading, defamatory, unlawful,
harassing, libellous, privacy-invading, abusive, threatening,
harmful, vulgar, obscene, or otherwise objectionable content on Our
Website or through/on Our Services or commercialise any Our
services, application, or any information or software associated
5.1.5. use, copy, reproduce, modify, translate, publish, broadcast,
transmit, distribute, perform, upload, display, license, sell or
otherwise exploit for any purpose any content of the Website not
owned by you in a way that violates someone else’s (including
5.1.6. commercialise any Our Services, application, or any
information or software associated with them.
5.2 We reserve the right to settle any damages caused due to the
breach of these Terms from the funds stored in Your account.
6. LINKS TO OTHER WEB SITES
6.1. The Platform may contain links to third-party
(including, but not limited to, Collaboration Partner) websites or
services that are not owned or controlled by Us.
6.2. We have no control over, and We assume no
responsibility for, the information, content, privacy policies, or
practices of any third-party websites or services. You further
acknowledge and agree that We shall not be responsible or liable,
directly or indirectly, for any damage or loss caused or alleged to
be caused by or in connection with use of or reliance on any such
information, content, goods or services available on or through any
such websites or services.
6.3. We do not accept liability for the content of
any referenced or linked off-site page and are not liable for that
content. The risk of injury rests entirely with You. Links from the
Platform to other websites do not constitute an endorsement from Us.
It is your responsibility to evaluate the content and usefulness of
information obtained from other websites.
7.1. There is a risk that We may be temporarily or
permanently not able to provide access to the Platform and thus also
to the Services. The Platform is provided “as is” and
“as available”. We and our Collaboration
Partner’s, expressly disclaim all representations or
warranties of any kind, whether express, implied, statutory or
otherwise about the Platform and Services, including, without
limitation, any implied warranties of merchantability, fitness for a
particular purpose, non-infringement or course of performance.
7.2. PREMIAX do not warrant that (i) the Platform
will function uninterrupted, secure or available at any particular
time or location, or will be error-free or free of harmful
components; (ii) any errors or defects will be corrected; (iii) the
Platform is free of viruses or other harmful components; (iv) any
content and data, including your data, will be secure or not
otherwise lost or damaged; (v) the results that may be obtained from
the use of the Services will be accurate or reliable; or (vi) the
results of using the Platform will meet your requirements or
8. RISK DISCLOSURE
8.1 By accessing or using any PREMIAX Services You
are voluntarily choosing to engage in sophisticated and risky asset
transactions. You are further acknowledging that You are aware of
the many risks associated with the use of these Services and with
engaging in transactions in cryptocurrencies, including, but not
limited to, risks of financial loss, technology glitches (including,
but not limited to, problems with the blockchain technology), and
hacking. We work hard to provide state-of-the-art systems and
security. Nonetheless, certain issues and risks are unavoidable, and
if such issues or problems arise in connection with your use of
PREMIAX Platform, including technical difficulties with depositing
or trading cryptocurrencies, it may take days, weeks, or months to
resolve, and some issues may not be resolved at all. By agreeing to
these Terms, You acknowledge that PREMIAX is not responsible for the
aforementioned risks, and You voluntarily assume and accept such
risks in deciding to engage in cryptocurrency transactions on Our
9.1. In no event shall PREMIAX, its Board Members,
Employees, Collaboration Partner’s or entities of
PREMIAX’s group, be liable for any indirect, incidental,
special, consequential or punitive damages, including without
limitation, loss of profits, data, use, goodwill, or other
intangible losses, resulting from (i) your access to or use of or
inability to access or use the Platform; (ii) any conduct, content
of any third party on the Platform; (iii) any content obtained
from the Platform; and (iv) unauthorized access, use or alteration
of your transmissions, content, whether based on warranty, contract,
tort (including negligence) or (v) any other legal theory, whether
or not We have been informed of the possibility of such damage, and
even if a remedy set forth herein is found to have failed of its
9.2. We endeavour to ensure but cannot guarantee
essentially uninterrupted availability of the Platform and the
Services and error-free transmissions. Access to the Platform or the
Services may also be suspended or restricted from time to time to
allow for repairs and maintenance or the introduction of new
services or tools.
10.1 You agree to fully compensate Us for any and
all claims, civil responsibilities, damages, expenses and costs, as
well as You allow Us to make any deduction from your Account, caused
by or arising from your use of the Services, your violation of these
Terms or your infringement, or infringement by any other person of
your account (including, but not limited to, exploitation of the
Platform’s software error/glitch).
11. CANCELING YOUR ACCOUNT
11.1. You may cancel your Account at any time.
Note, extended periods of inactivity may also result in cancellation
or Account information stored in the Services being made
unavailable. To cancel your account email
your primary email address.
11.2. Virtual currencies stored in the wallets
will be exchanged to euros based on the market exchange
12. ACCOUNT SUSPENSION AND CLOSURE
12.1. We may, in Our sole and absolute discretion,
without liability to You or any third party, refuse to let You open
an Account, suspend your Account, consolidate Accounts if You have
more than one or terminate your Account or your use of one or more
of the Services. Such actions may be taken as a result of one or
more of a number of factors, including without limitation account
inactivity, failure to respond to customer support requests, failure
to provide positive identification, a court order,
illegal/fraudulent activities or your violation of the Terms. We may
also temporarily suspend access to your Account in the event that a
technical problem causes a system outage or Account errors until the
problem is resolved.
12.2. We will determine, in Our sole discretion,
whether there has been a breach of these Terms through your use of
the Services. When such a breach has occurred, We may take such
action as We deem appropriate, including all or any of the following
12.2.1. immediate, temporary or permanent withdrawal of your right
to use the Platform and Services;
12.2.2. issue of a warning to You;
12.2.3. legal proceedings against You for reimbursement of all costs
resulting from the breach;
12.2.4. further legal action against You; and/or
12.2.5. disclosure of such information to law enforcement
authorities as We reasonably feel is necessary.
12.3. The responses described above are not
limited and We may take any other action We reasonably deem
12.4. We reserve the right to restrict or refuse
to permit withdrawals from your Account if (i) your Account has
otherwise been suspended or closed by Us in accordance with these
Terms; (ii) to do so would be prohibited by law or a court order or
We have determined that the assets were obtained fraudulently; or
(iii) You have not undergone the required identity verification
procedure such that your identity has been verified, as indicated by
12.5. Upon termination of the use of the Platform
and Services You authorize Us to cancel or suspend pending
transactions. The remaining funds above 50 EUR will be transferred
to Your personal account opened with a financial institution in the
European Economic Area. The refund will be issued no later than
within 3 months after the termination of the Services.
12.6. You acknowledge and agree that closure of
your Account may incur additional charges.
12.7. In the event that You or We terminate your
access to the Services, or deactivate or cancel your Account, You
remain liable for all activity conducted with or in connection with
your Account while it was open and for all amounts due.
12.8. We reserve the right to maintain your
account registration and trading information, after You close your
Account, for business and regulatory compliance purposes, for a
period no less than 5 years, subject to applicable laws and
13. GENERAL PROVISIONS & APPLICABLE LAW
13.1. You may not assign, sub-license or otherwise
transfer any of your rights and/or obligations under these Terms to
any third party. You acknowledge that We may assign, sub-license or
otherwise transfer any of your rights and/or obligations under these
Terms to any third party at any time.
13.2. We will have no liability to You for any
failure or delay in performing any of Our obligations under these
Terms to the extent that such failure or delay is caused or
contributed to by You or by an event or circumstance beyond Our
13.3. These Terms (together with the Client
contain the entire agreement and understanding of the Parties
relating to the subject matter of the agreement between us and
supersedes all prior agreements, understandings or arrangements
(both oral and written) relating to the same.
13.4. If any provision of these Terms is found to
be invalid for any reason, the invalidity of that provision will not
affect the remaining provisions of these Terms, which will remain in
full force and effect.
13.5. Failure by either You or Us to exercise any
right or remedy under these Terms does not constitute a waiver of
that right or remedy.
13.6. These Terms are governed by and shall be
construed in accordance with the laws of the Republic of
14. CONTACT US
14.1. Any Client who is dissatisfied with Our
Services, has found a deficiency, or identified dishonesty, should
contact Our customer services team via Our email firstname.lastname@example.org
or ticketing service available from your Account.
14.2. The Customer Support service is available
from Monday through Friday, 9:00 a.m. to 6:00 p.m. (EET) for any
questions You may have.
14.3. We will do Our best to resolve your request
as soon as possible, but this may not always be possible.
14.4. We will review and reply to all admissible
complaints within the timeframe that We have specified in the
acknowledgement sent by Us. However where, in exceptional
situations, We are unable to provide the final decision within the
timeframe that We have specified in the acknowledgement, We will
send You a holding response explaining the causes of the delay and
indicating when We expect to be in a position to complete the review
of your complaint.
14.5. We will keep You updated on the progress of
handling your complaint and reply to your reasonable information
requests made in this regard by You without any undue delay.
15.1. We reserve the right, at Our sole discretion
to modify, restrict, refuse, move, remove, disable or discontinue,
entirely or in part, at any time and without prior notice, these
Terms, the Services and content, including Client content, on the
Platform. In all such cases, We will take account of the Clients'
15.2. We will inform Our Clients on all material
amendments to these Terms by publishing the updated version of these
Terms on the Platform.
15.3. You consent to these Terms anew each time
You use the Platform and are bound by them as currently published on
the Website at the time of each use.
16.1. We care about your data protection, its
information on how We will process your personal data when You visit
or use Our Website or contact Us.
Collaboration Partner List
Name of Service provider:
Links to Terms and Conditions:
Exchange & E-wallet
Virtual currency exchange and wallet services are provided
by Fripro OÜ, registered under the laws of Estonian
Republic with registry code 14370373, which based in Parda
street 10-12, Tallinn and who holds the virtual currency
service provider license no FVT000251 issued by the Estonian
Financial Intelligence Unit. The platform’s
functionality is provided by Cratech LTD. Fripro OU
Euro-Wallet is provided by Clear Junction
and crypto-wallet by BitGo
AML Compliance for cryptocurrencies
AML/KYC Compliance & Identity Verification
Digital Asset Custody